Information Collection, Use, and Sharing
We collect personal information that you voluntarily provide to us through our website, including when you make a purchase, create an account, contact us, or otherwise interact with Carbon Wellness. This information may include your name, email address, phone number, billing and shipping address, and transaction details.
We use this information to:
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Process and fulfill orders
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Communicate with you about your purchases or inquiries
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Provide customer support
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Improve our products, services, and website
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Conduct marketing and advertising activities, where permitted by law
When you provide personal information to complete a transaction, verify payment details, place an order, arrange delivery, or request a return, you consent to our collecting and using that information for those purposes.
We may share your personal information with trusted third-party service providers that perform services on our behalf. These providers are permitted to use your personal information only as necessary to perform services for us, such as payment processing, order fulfillment, analytics, marketing, and advertising services. These third parties act as “processors” of your data and are contractually obligated to protect it.
Advertising and Marketing Partners
We may share limited customer information with advertising and marketing partners, including platforms such as Google, in order to deliver relevant advertising and measure the effectiveness of our campaigns. This may include the use of customer lists for advertising purposes, such as Google Customer Match.
When used for advertising, customer information such as email addresses or phone numbers is securely hashed and transmitted in a privacy-safe manner. Google uses this data solely to match our customer information to Google accounts and does not share the data with other advertisers.
These advertising activities may result in personalized ads being shown to you across Google’s services and partner networks. You may opt out of personalized advertising at any time by adjusting your ad settings or contacting us using the information below.
Your Rights and Choices
You have the right to:
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Request access to the personal data we hold about you
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Request correction or deletion of your personal data
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Withdraw consent for marketing communications at any time
To exercise these rights, contact us at info@carbonwellnessmd.com or 888-963-9454.
International Users and GDPR
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR). In these cases, Carbon Wellness acts as a “controller” of your personal data, and certain third-party service providers, including advertising partners, act as “processors” on our behalf.
You have the right to lodge a complaint with a data protection authority if you believe your data protection rights have been violated.