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Frequently Asked Questions

Is Carbon Wellness an authorized dealer?

Yes. Carbon Wellness is an authorized dealer for every brand we carry. That means every product ships new from the manufacturer, is backed by the full manufacturer warranty, and is supported by us directly before and after your purchase.

Do your products include the full manufacturer warranty?

Yes. Because we're an authorized dealer, every product we sell includes the manufacturer's full warranty - coverage that may be voided when buying from unauthorized or secondhand sellers. Warranty terms vary by brand and product, and the details are listed on each product page. If you ever need warranty service, contact us and we'll coordinate directly with the manufacturer on your behalf.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, wire transfer, check, and cash - and you can split your order across multiple payment types if needed. Wire transfer payments qualify for a cash discount on most high-ticket items. Contact us before ordering and we'll send an invoice with the discounted total. Financing is available for both personal purchases (Affirm, up to 36 months, 0% interest for 12 months if qualified) and business purchases (Approve). You can also pay with pre-tax HSA/FSA dollars through Truemed.

How long will it take to receive my order?

Most orders ship within 1–3 business days. Delivery times vary by product and shipping method. Smaller items typically arrive within a week, while large equipment like hard shell hyperbaric chambers ship freight and takes longer. Estimated lead times are listed on each product page. You'll receive a confirmation email with tracking information as soon as your order ships.

What is your return and cancellation policy?

Most products can be returned within 30 days of delivery. Items must be in like-new condition with all original packaging and accessories; the customer covers return shipping, and some products carry a manufacturer restocking fee. Return windows and fees vary by brand, and certain items including custom and special-order products are non-returnable. Orders cancelled before payment processing receive a full refund; cancellation terms vary after that point. See our full Return & Cancellation Policy for details by brand, or email info@carbonwellnessmd.com with ""Return + your order number"" to start a return.

What should I do if my order arrives damaged?

Inspect your order at delivery before signing. If you notice any damage, note it on the delivery receipt when signing, then email photos or videos to info@carbonwellnessmd.com the same day. For damage discovered after unboxing, contact us immediately with photos so we can help. We'll assist with a replacement, exchange, or refund for damaged, defective, or incorrect merchandise. Items damaged through use are covered under the manufacturer's warranty rather than our return policy.

Do I need a prescription to buy a hyperbaric chamber?

Yes, a prescription is required for home use. If you already have one from your doctor, just send it over and we'll take it from there. If you don't, we work with a telehealth physician who can review your information and issue one, usually in a matter of minutes.

Can I rent a hyperbaric chamber instead of buying?

Yes. Our HBOT rental program lets you experience hyperbaric therapy at home before committing to a purchase, with rates as low as $30 per day. If you decide to buy, a substantial portion of your rental payments can be credited toward the purchase price. Visit our Hyperbaric Chamber Rental page for available models, pricing, and terms.