Warranty
OxyRevo Hyperbaric Chambers have a 2-Year Warranty for home use and a 1-Year Warranty for commercial use, directly from the manufacturer.
If you experience issues with your chamber during the warranty period, the team will assist you in diagnosing the issue and sending the appropriate replacement parts free of charge. The manufacturer may also send you instructions over email, phone, or video on how to fix the issues.
If you purchased White Glove Service with your OxyRevo chamber, the US-based service team that installed your chamber can help diagnose any issues over the phone, rather than directing you to the manufacturer for assistance.
If you require further assistance with servicing your chamber, a technician can visit your location and perform the job for an additional fee (US orders only). Job costs may vary depending on the job's complexity and the technician's travel logistics. You may pay the service fee directly to the service technician, or Carbon Wellness can send you an invoice.
Remote phone/FaceTime assistance with service is also available for an additional fee with our US-based service team. You may either use your own handyman or technician to work with our service team remotely, or you can work directly with our service team on-site.
Carbon Wellness will make all reasonable efforts to assist with any issues that arise within the Warranty period. When purchasing an OxyRevo chamber, the customer assumes that the chamber may require some occasional maintenance and/or repairs. Chambers used in a high-volume commercial setting will likely need more service than chambers used in a home setting for an hour or less per day.
Per our Return Policy, all OxyRevo orders are considered final sale items and are not eligible for returns.
Force Majeure
When you purchase a hyperbaric chamber from Carbon Wellness, we shall not be liable for any delay, failure to perform, cost increase, or inability to fulfill any obligation due to causes beyond our reasonable control. These include, but are not limited to, acts of God, natural disasters, war, terrorism, labor strikes, embargoes, pandemics, public health emergencies, power or internet outages, supply chain disruptions, cross-border shipping delays, customs clearance issues, changes in tariffs or import/export restrictions, or governmental actions.
In the event of such circumstances, we reserve the right to suspend or cancel delivery timelines, modify performance obligations, or terminate this agreement in whole or in part without liability. If any such event continues for a period exceeding 60 days, either party may terminate the agreement by providing written notice, and any prepayments for undelivered products or services will be refunded, where applicable and commercially reasonable.