30-Day Return Policy
While we fully stand by every product that we sell, we understand that you might have second thoughts or your product may not be everything you hoped for. For that reason, we offer a 30-day Return Policy for most of our products.
If you decide you want to return an item within 30 days of receiving your order, just pay for return shipping costs and we will help you process a refund. Some of our products may also be subject to a restocking fee, per the original manufacturer's warranty.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our headquarters in "Like New" condition and must contain ALL original packaging and accessories. "Like New" means that the items you ordered must not show ANY visual signs of wear.
Carbon Wellness reserves the right to inspect all return products and may reduce the credit if the product returned is damaged, not in "like new" condition, or incomplete. If shipment is refused or undeliverable, a 20% restocking fee plus return shipping fees will apply.
Specific return details can vary by the original manufacturer of the product. Some manufacturer restrictions may apply.
In the event of damaged or defective products, we will help in getting an exchange processed.
Following receipt of your item(s) and once we ensure the product is in its full original undamaged condition, we will send you an email confirming your refund.
Should you wish to make a return, please email us at info@carbonwellnessmd.com with "Return + [order number]" in the email title and we will be happy to assist you.
Please note, our 30-day Return Policy is dependent upon our manufacturers’ return policies. If a product does not support the policy, it will be stated in the product description.
Exceptions / non-returnable items
Custom orders (such as personalized invoices), special discounts and sale items may not be eligible for our 30-day Return Policy. Please get in touch if you have questions or concerns about your specific item(s).
Damages
If you received your product and noticed it was damaged, you must notify us immediately when signing for delivery and send photos to info@carbonwellnessmd.com the day of. Carbon Wellness will pay for any defective, damaged, or incorrect merchandise you may receive. Items that become damaged after use are non-refundable unless specified under the manufacturer's warranty.
Cancellation Policy
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Return Policy and will be subject to return shipping costs.
Orders cancelled after payment has been received and processed may be subject to a payment processing fee of around 3%, depending on the payment processor.
For more information on Shipping & Returns see our FAQ page.