30-Day Return Policy
While we fully stand by every product that we sell, we understand that you might have second thoughts or your product may not be everything you hoped for. For that reason, we offer a 30-day Return Policy for most of our products.
If you decide you want to return an item within 30 days of receiving your order, just pay for return shipping costs and we will help you process a refund. Some of our products may also be subject to a restocking fee, per the original manufacturer's warranty.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our headquarters in "Like New" condition and must contain ALL original packaging and accessories. "Like New" means that the items you ordered must not show ANY visual signs of wear.
Carbon Wellness reserves the right to inspect all return products and may reduce the credit if the product returned is damaged, not in "like new" condition, or incomplete. If shipment is refused or undeliverable, a 20% restocking fee plus return shipping fees will apply.
Specific return details can vary by the original manufacturer of the product. Some manufacturer restrictions may apply.
In the event of damaged or defective products, we will help in getting an exchange processed.
Following receipt of your item(s) and once we ensure the product is in its full original undamaged condition, we will send you an email confirming your refund.
Should you wish to make a return, please email us at info@carbonwellnessmd.com with "Return + [order number]" in the email title and we will be happy to assist you.
Please note, our 30-day Return Policy is dependent upon our manufacturers’ return policies. If a product does not support the 30-day Return Policy policy, it will be stated on this Return Policy page.
When you purchase a Tyent Water Ionizer from Carbon Wellness, you can enjoy a full 75 days to experience the incredible benefits from the ionized alkaline water that Tyent ionizer machines produce. If for any reason you are not completely satisfied with your purchase, you can return it for a refund, minus shipping and an industry-standard 15% restocking fee (calculated from the total purchase price).
Please note: The 75-day trial applies to first-time Tyent buyers that make a retail purchase in North America only (including the US, Canada, and Mexico), and does not apply to wholesale purchases or trade-in/upgrade purchases/promotions.
Summit to Sea Return Policy
If, for any reason, you decide to return your product within the first 15 days from delivery simply contact us and we will gladly refund the purchase price of the chamber minus original shipping charges.
A full refund will be issued provided the chamber is received in its original condition as delivered to you. In the event the chamber is returned damaged, dirty or missing components there will be a charge to bring the chamber back to the original condition. The customer accepts responsibility for the cost of shipping the product back to Summit to Sea.
Penguin Chillers Return Policy
Returns must be requested within 21 days of original shipment. All returns must be pre-approved prior to shipping your item back to us. All returned items must be in their original condition, with original packaging. A 20% stocking fee applies to all approved returns. When returning a product for a refund, you are responsible for paying all shipping costs. Original shipping costs are non-refundable. There are no refunds available on custom ordered products or chillers.
Exceptions / non-returnable items
Custom orders (such as personalized invoices), special discounts and sale items may not be eligible for our 30-day Return Policy. Please get in touch if you have questions or concerns about your specific item(s).
Oxford Medical Instruments (OMI) products are only eligible for return if the product is found to be defective within the warranty period.
Modtub ModPlunge orders are not eligible for returns. The ModPlunge chiller comes with a 1 year warranty and Modtub will work with customers to ensure the unit runs smoothly, but we cannot offer a return for the entire ModPlunge unit.
Schiller Bikes are not eligible for returns. If any bike part is found defective, we will work with you to get a replacement, but the full unit is not eligible for return.
Damages
If you received your product and noticed it was damaged, you must notify us immediately when signing for delivery and send photos to info@carbonwellnessmd.com the day of. Carbon Wellness will pay for any defective, damaged, or incorrect merchandise you may receive. Items that become damaged after use are non-refundable unless specified under the manufacturer's warranty.
Cancellation Policy
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before payment processing will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Return Policy and will be subject to return shipping costs. Please note that not all orders are eligible for cancellation. See our FAQ page for more details.
Orders cancelled after payment has been received and processed may be subject to a payment processing fee of around 3%, depending on the payment processor.
Carbon Wellness charges a 10% cancellation fee for Cold Therapy products (Penguin Chillers, Cryospring, Ice Barrel).
For more information on Shipping & Returns see our FAQ page.